Privacy Policy – Village Homes Realty

Village Homes Realty is committed to complying with its obligations under the Privacy Act 1988 and the associated Australian Privacy Principles (‘APPs’).

Application of APPs to Village Homes Realty

As Village Homes Realty derives a benefit, service or advantage from the collection or disclosure of information and opinions about individuals whose identity is apparent or can be ascertained, it is bound by the APPs.

Village Homes Realty does not collect personal information unless it is reasonably necessary for, or directly related to, one or more of its functions or activities.

Contacting Village Homes Realty regarding privacy matters

Village Homes Realty, through its privacy officer, can provide further details of the extent to which the agency is required to comply with the APPs should an individual enquire.

Alternatively, details of the agency’s obligations under Australia’s privacy laws can be obtained from the Office of the Australian Information Commissioner (‘the Commissioner’) or by reference to the APPs and the Commissioner’s associated guidelines at

Enquiries can also be directed to:
The Privacy Officer, Village Homes Realty
54 Mardo Drive
Witchcliffe WA 6286
Tel: (08) 9757 6688
Email: [email protected]

Information held by Village Homes Realty

    • Types of personal information held by the agency include the following.
      An individual’s name, email address, residential and mail addresses and other contact details, as well as their gender, occupation and other personal details provided by them to the agency or its service providers in acquiring, using or subscribing to the agency’s services
    • Financial information, such as details of assets and liabilities, income, and credit reference information.
    • Property valuations and details of properties obtained by the agency in order to create, analyse and/or assess such valuations.
    • Databases of sales of comparable properties and/or businesses, in order to appraise the value of a particular property or business, which information may assist in the marketing of that property or business.
    • Information used with respect to the marketing and sale of properties and businesses.
    • Information from buyers, sellers, lessors and/or tenants and potential buyers, sellers, lessors and/or tenants of properties and businesses.
    • Data obtained from third parties for use when marketing and selling properties and businesses.

Ways in which Village Homes Realty collects personal information

The agency collects personal information in the following ways and in the following circumstances.

    • Wherever practicable, from the individual to whom the information relates.
      From individuals, agents and representatives (for example, lawyers, settlement agents, accountants, financial advisers and banks).
    • From buyers, sellers or other users of the agency’s services or, alternatively, from potential users of those services.
    • Via the agency’s webpage.
    • Through information in the public domain (for example, via social media, Landgate)
    • When required to by virtue of legal or regulatory requirements (for example, the provisions of the Real Estate and Business Agents Act 1978).
    • When individuals participate in surveys conducted by the agency (or third parties on behalf of the agency), including, but not limited to, surveys relating to the quality of services provided by the agency and surveys relating to real estate matters.
    • From other real estate agents (for example, when the agency is involved in a conjunctional sale of land or acts for a buyer in a transaction).

The primary purposes for which Village Homes Realty holds information

The agency holds the types of information referred to above in order to provide services to its clients, buyers, sellers, lessors and tenants, to market its provision of those services and to conduct its business. In particular, the agency collects information with respect to the following.

    • Its services in relation to the sale of properties and businesses.
    • Its advice to clients and prospective clients on real estate and business matters.
    • Its assistance to clients (using data from Landgate) in valuing, selling properties and businesses.
    • Its marketing of the agency’s services.
    • Its advice to clients in respect of additional information/services – supplied by the agency itself or third parties – that may be of interest to them.
    • Its provision of details to contractors when their services are necessary to the conduct of the agency’s business.
    • Efficient management of its business.
    • Its delivery of services via the Internet.
    • Its provision of information to the Real Estate Institute of Western Australia (Inc.) and other providers of Internet real estate services that enable it to market properties, promote its services and conduct business via the Internet.
    • Its collection of data for research and statistical purposes.

Village Homes Realty right to gain access to personal information and its complaints handling processes.

Information about an individual obtained by the agency is stored in a reasonable state of security.

Pursuant to the APPs, individuals have certain rights with respect to obtaining access to personal information about themselves that is held by the agency.

Subject to the relevant exemptions contained in the APPs (and subject to an individual providing sufficient proof of his or her identity), Village Homes Realty will grant an individual access to information it holds with respect to that person. Village Homes Realty reserves the right to charge a fee for the provision of this information, based on the administrative cost of supplying the information requested.

Further details of these costs, and an individual’s ability to access information held by the agency, can be obtained by contacting the agency’s privacy officer. For the purposes of clarity, Village Homes Realty requires that any requests for access to personal information be made in writing to its privacy officer. Contact details are as follows.

The Privacy Officer,
Village Homes Realty
54 Mardo Drive
Witchcliffe WA 6286
[email protected]

In general, Village Homes Realty will facilitate an individual’s access to information by providing them with copies of the relevant documents. Where, for reasons of volume or otherwise, this is not practical, the agency will arrange for the individual concerned to attend at its offices and carry out a physical inspection.

Wherever possible, the agency will provide copies of documents or access to the information it holds with respect to an individual within 14 days of receipt of the request. Where requests are more complex, the agency will endeavour to provide access to the relevant information within 30 days of receipt of the request.

If an individual believes that information held by the agency in relation to them is incorrect, then they are entitled to contact the agency’s privacy officer and request that the information be amended.

Should the agency believe it is entitled to refuse a request to access or amend such information, it will provide written reasons for its decision.

If an individual is dissatisfied with the manner in which Village Homes Realty deals with their personal information, or should an individual wish to make a complaint regarding the agency’s compliance with the privacy laws, then they should, in the first instance, contact the agency’s privacy officer in writing. Letters should be addressed as follows.

The Privacy Officer
Village Homes Realty
54 Mardo Drive
Witchcliffe WA 6286
E: [email protected]

Further information

Should an individual wish to obtain further information with respect to the type of personal information Village Homes Realty, the purposes for which the agency uses that information and/ or the way in which it manages that information, then they should contact the agency’s privacy officer in writing using the contact details set out above.

Changes to Village Homes Realty privacy policy

This document outlines the agency’s current privacy policy. The policy will be reviewed from time to time and maintained in an up-to-date format. Any changes to the policy will be posted on the relevant section of the agency’s website.


Please read carefully.

Information on the Village Homes Realty (www.villagehomesrealty. should not be regarded as a substitute for professional, legal, financial or real estate advice.

The directors, officers, agents and related entities of Village Homes Realty have made their best efforts to ensure that the information contained on is correct. However, no warranty is made as to the accuracy or reliability of the information on the website. Village Homes Realty disclaims all liability and responsibility for any direct or indirect injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings arising out of or in any way connected with the use of any information displayed on its website.